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(Chamada para a rede móvel nacional)
info@groundgo.pt

Privacy Policy

This Website collects some Personal Data from its Users.

Privacy Policy – Ground Go Lda

Ground Go Lda (hereinafter referred to as “Ground Go”) values the trust of its customers and partners. Therefore, we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, share, and protect your information within the scope of our TVDE (Ride-hailing), Tours, Transfers, and Delivery services.

1. Data Controller

Ground Go Lda is the entity responsible for processing your personal data.

  • Headquarters: Av. Paulo VI nº16 (antigo lote 6) Loja F – 1950-229 Lisboa, Portugal

  • VAT Number (NIPC): 517383543

  • Contact E-mail: info@groundgo.pt

2. Personal Data We Collect

Depending on the service requested, we may collect the following data:

  • Identification: Name, civil identification number or passport (for tours/transfers), and Tax Identification Number (NIF) for billing purposes.

  • Contact Information: E-mail address, mobile phone number, and address.

  • Location: Pickup and destination coordinates, as well as real-time geolocation during the provision of the service.

  • Payment: Bank card details or payment references (processed securely via payment gateways).

  • Usage: Trip history, route preferences, and service feedback.

3. Purposes of Processing

We use your data for:

  1. Service Provision: Management of bookings, passenger transport (TVDE and Transfers), organization of Tours, and delivery logistics.

  2. Communication: Sending confirmations, service status updates, and providing customer support.

  3. Billing: Compliance with tax obligations and issuance of invoices.

  4. Security: Ensuring the protection of passengers, drivers, and assets, including the management of complaints or incidents.

  5. Marketing (with consent): Sending special offers or new tour itineraries.

4. Legal Basis for Processing

We process your data based on:

  • Contract execution: Necessary to provide the service you requested.

  • Compliance with legal obligations: Reporting to tax authorities or transport regulators (such as IMT).

  • Legitimate interest: For service quality improvement and internal security.

  • Consent: For sending direct marketing communications.

5. Data Sharing

Ground Go may share your data with:

  • Public Authorities: Tax Authority, law enforcement, or regulatory bodies, when legally required.

  • Data Processors: Technology partners (management software), payment platforms, and IT service providers acting on behalf of Ground Go under strict confidentiality agreements.

  • Insurers: In the event of incidents during the provision of the service.

6. Data Retention

We retain your data only for the period necessary to fulfill the described purposes. For example:

  • Billing data: 10 years (legal obligation in Portugal).

  • Contact and booking data: Up to 2 years after the last contact, unless another legal obligation exists.

7. Data Subject Rights

Under the GDPR, users have the right to:

  • Access their personal data.

  • Rectify inaccurate or incomplete data.

  • Request erasure (“right to be forgotten”) under certain conditions.

  • Object to or restrict the processing of their data.

  • Data portability to another entity.

  • Withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us via e-mail: info@groundgo.pt. You also have the right to lodge a complaint with the CNPD (National Data Protection Commission).

8. Security

We implement technical and organizational measures (such as encryption and access controls) to protect your data against loss, unauthorized access, or alteration.

9. Updates

This Privacy Policy may be updated periodically to reflect changes in our services or legislation. We recommend consulting this page regularly.

Last updated: December 29, 2025